Implementation Plan for a New Economic Opportunity Essay

Implementation Plan for a New Economic Opportunity Essay

Chatbot technologies in healthcare are a convenient method of ensuring that patients have access to all the healthcare information they need to be in charge of their care. According to Narayanamurthy (2018), the strategy allows healthcare organizations to implement evidence-based, patient-centered treatment by ensuring patients access accurate and well-researched information about self-care and various symptoms. The program will link multidisciplinary teams, the public, and healthcare organizations to improve patient outcomes. Hospitals will be able to guarantee the reliability of health information that reaches their patients, and therefore, instances of misinformation will be eliminated (Walker-Roberts et al., 2018). To implement the program, hospitals have to assess the costs of developing and updating the bot software to ensure consistent, readily available, and accurate information. This paper outlines the implementation plan for chatbot technology within a hospital setting.

Budget for the Proposed Initiative

Developing a chatbot will cost between $30000 to $50000 due to the system’s complexity required to provide services and interact with patients. This cost will include hiring an IT company that will develop the program and help train the staff on how to add information to the website and the mobile app. Healthcare providers will be trained to add information and answer Patient questions. The chatbot also requires a mobile app development that significantly increases these costs. The ultimate costs will depend on how upgraded the hospitals want the chatbot to be and the level of interactions it will provide to customers. Hospitals need to ensure that they use the latest software to prevent bugs and other issues that may occur due to slow service. The bot should be equipped with quality information on performing various first aid services before recommending the patients to the nearest hospital or connecting them with a specialist (Walker-Roberts et al., 2018). When developing one, it is essential to ensure adequate and accurate information on how to perform the basic first aid services and when to visit the doctor. The chatbot will also provide information on the direction of the hospital and the number to call to book appointments.

An assumption that this budget is based on is how the bot will work and the devices it will be connected to for patients to access it. For instance, if the chatbot will only be working from the computer devices, it will be much cheaper compared to whether it will need a mobile app to go with it. Additionally, including an executing AI engine with ML algorithms will significantly increase development costs (Xu et al., 2021). Today, there are over 6.4 billion smartphone users worldwide. The average adult spends at least 3 hours on their smartphones each day in the US. Including a mobile feature with the chatbot is essential since it will allow the patients to access information right in their hands. Healthcare providers will also have access to the backend of the chatbot program and will be able to add information and communicate with patients and answer questions.

The projected earnings will be at least $2 million. Statistics show that the US healthcare chatbot industry works $41.0 million in revenue. This, coupled with the fact that patients today are being encouraged to make online appointments to prevent the spread of COVID 19, there is expected to be higher usage of the program. Unfortunately, the fear of contracting COVID 19 has also led to self-diagnosis and increased over-the-counter medication use (Xu et al., 2021). Patents today are using information from online sources to self-diagnose. Due to the demand for accurate and reliable information, the chatbots will prevent unnecessary fear and hospitalization due to self-medication. The hospital will also benefit from higher patient satisfaction and a lower workload for the available staff.

Rolling out the Economic Initiative

The stakeholders involved in implementing the project include patients, hospital staff, IT teams, and community leaders. Patients and community members are the primary stakeholders because they will be the main users of the chatbots (Narayanamurthy 2018). Focusing on making the chatbots user-friendly means adding specific features to communicate with the patient effectively. Minimizing the use of medical terms in the chatbot will allow the users to understand the conversation in a friendlier way to guarantee that the patient will keep looking into the chatbot. Chatbots will contain information on various illnesses, symptoms to look for, and when to call the doctor. There will also be information on the primary caregivers and how to contact them.

Since certain medical conditions present with similar symptoms, it is vital to ensure that the chatbots can distinguish between various illnesses. It should provide patients with enough information to understand their health needs, but not too much that the patients are unnecessarily scared. As Xu et al. (2021) note, the chatbot should also distinguish between tasks meant for it to handle and when the complex nature of the problem requires a human operator. Users should ensure they have laid out primary considerations that inform the decision-making framework when there is a need for rapid events such as the spread of COVID 19. Ensuring that the bot has a vast information resource will benefit the patients. It will also ensure credibility and patient comfort (Flemming et al., 2019). The chatbot feature should be easy enough to use by people who have experience with technology and those who are not tech-savvy.

Impact of the Proposed Initiative

The chatbot will be able to make diagnoses, consultations, and more to help patients experience the best healthcare services without queueing at the hospitals. The proposed initiative will make scheduling appointments easier, ensure accurate and timely collection of patient data and provide mental health support to patients. The chatbots will also make it easier for people with disabilities, such as the deaf and blind, to access healthcare easily and without discrimination. Finally, the chatbot will eliminate redundancies within the hospital since the same data will not be collected several times.

Strategies for Ensuring the Viability of the Proposed Initiative

Physicians, nurses, patients, and their families have received help from chatbots or digital assistants to improve their medication management, organize patient pathways, and provide solutions for simpler medical issues and emergencies or first aid (Narayanamurthy 2018). The chatbots contain multiple features specifically designed to simplify the job for both the patients and healthcare workers. It is, therefore, convenient to ensure that the bot has relevant materials that cover specific topics and focus on addressing particular issues. The chatbot should also contain a feature that directly connects the patients and respective clinicians to improve healthcare and save lives.

A study by Flemming et al. (2019) asserts that the use of bots in healthcare should guarantee a link between the physician and the patients and ensure that their work is simplified from time to time. This initiative reduces the number of patients visiting the hospital, hence allowing caregivers enough time to attend to the few patients who visit effectively (Walker-Roberts et al., 2018). The caregivers are also protected against being exposed to infections as direct contact with patients is quite minimal. When the bot is critically equipped with essential information, the physician will not have to keep repeating or responding to patients with similar symptoms at different times. Instead, the provided information will ensure to serve all the patients simultaneously (Xu et al., 2021). This also ensures that the patient will receive relevant information without the risk of having essential details omitted since the nurse or physician is overwhelmed while responding to various patients.

On the other hand, by providing patients with the necessary information that keeps them healthy without having to visit the hospital, the bot guarantees that the patient is comfortable, allowing the body enough time to rest and accelerate the recovery process (Narayanamurthy 2018). According to Walker-Roberts et al. (2018), it also ensures that the patient and their relatives have all the necessary information to facilitate effective and natural recovery. Additionally, where applicable, the bot calculates the possibilities of connecting the patient to the nearest physicians in case the need to see one arises. With the use of a chatbot, the patient is assured of maximum privacy levels, and patient-doctor confidentiality is not compromised.

Relevance and Significance of the Qualitative and Quantitative Evidence

The hospital has to conduct an organized qualitative data collection to observe the relevance and significance of the quantitative and qualitative evidence of the chatbot. The collected data should contain at least three themes motivation of health chatbots, AI hesitancy, and understanding of the bot. As per the report from most participants, the only information they hads about chatbots was through social media or in the customer service context but had zero information on how the chatbots operate technologically (Flemming et al., 2019). As a result, the majority of the study participants cannot recall the last time they used a bot or even their interest in utilizing one, particularly for healthcare services.

Despite their lack of awareness about chatbots, they acknowledge that the technology is developing and becoming more mainstream (Narayanamurthy 2018). The majority of participants in the AL hesitation were unsure whether or not to use chatbots as their primary healthcare option. Thus, based on the assertions by Walker-Roberts et al. (2018), it is vital to ensure that it is accurate, trustworthy, and provides quality care for all its users when developing the bot. There should not be any significant difference between going to the hospital physically and using the bot for patients who are not critically in need of a physician.

Conclusion

Chatbots play a critical role in the healthcare industry, and they ensure that both physicians and patients can handle medical situations effectively. As broached in this paper, bots regulate patient flow in the hospital, reduce physicians’ workflow, and minimize the risks of infections for patients and physicians. However, for their effective use, it is imperative for hospitals to collect and analyze data relating to their efficiency prior to implementation.

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References

Flemming, K., Booth, A., Garside, R., Tunçalp, Ö. & Noyes, J. (2019). Qualitative evidence synthesis for complex interventions and guideline development: clarification of the purpose, designs and relevant methods. BMJ Global Health, 4(Suppl 1), e000882. http://dx.doi.org/10.1136/bmjgh-2018-000882

Narayanamurthy, G., Gurumurthy, A., Subramanian, N., & Moser, R. (2018). Assessing the readiness to implement lean in healthcare institutions–A case study. International Journal of Production Economics, 197, 123-142. https://doi.org/10.1016/j.ijpe.2017.12.028

Walker-Roberts, S., Hammoudeh, M., & Dehghantanha, A. (2018). A systematic review of the availability and efficacy of countermeasures to internal threats in healthcare critical infrastructure. IEEE Access, 6, 25167-25177.

Xu, L., Sanders, L., Li, K., & Chow, J. C. (2021). Chatbot for Health Care and Oncology Applications Using Artificial Intelligence and Machine Learning: Systematic Review. JMIR Cancer, 7(4), e27850. https://doi.org/10.2196/27850

Develop a 6-7-page implementation plan for the initiative you proposed in Assessment 1. Include a budget for material, staffing, and capital costs over the first five years of the initiative, as well as projected earnings. In addition, include a timeline, an organizational impact analysis, and an explanation of the effects of environmental changes on the initiative.

Introduction

Note: Each assessment in this course builds upon the work you have completed in previous assessments. Therefore, you must complete the assessments in the order in which they are presented.

As a master’s-level health care practitioner, you may be expected to create budgets and implementation plans to ensure that initiatives to take advantage of economic opportunities for the organization are rolled out successfully and can be sustained over multiple years. Additionally, it is important to be able to envision how an initiative could be implemented in different contexts and for different purposes to ensure that the investment remains a viable and positive asset to your organization or care setting.

Instructions

Develop a thorough implementation plan for the economic initiative you proposed in Assessment 1. Your plan must include a budget for material, staffing, and capital costs over the first five years of the initiative, as well as projected earnings. In addition, include:

• A plan and timeline for rolling out the initiative.
• An analysis of how the initiative may impact other aspects of the organization or care setting.
• An explanation how the initiative can remain viable in the face of environmental changes.
• Sufficient relevant and credible supporting evidence.

 

• Create a budget for expected costs and earnings over the first five years of your proposed initiative.

• • What are the expected material, staffing, and capital costs of your proposed initiative over its first five years?
  • What are the projected earnings for your organization or care setting over the first five years of your economic initiative?
  • How does this budget take into account the findings and feedback you received on your business case?
  • What assumptions are you basing your budget on?
• Create an implementation plan for your proposed initiative that enables achievement of quality or service improvements in an ethical and culturally equitable way.

• • Did you create a timeline for the rollout?
  • How will you work with relevant stakeholders to ensure that your economic initiative is implemented successfully and sustained?
  • How will you ensure that the rollout is conducted in an ethical and culturally equitable manner?
  • How will you ensure that the desired quality or service improvements your economic initiative will achieve are on track during and after implementation?
• Analyze the impact of your proposed initiative, once implemented, on other aspects of your organization or care setting and ways in which negative impacts could be mitigated.

• • What other aspects of your organization or care setting may be positively or negatively impacted by the implementation of your proposed initiative?
  • How will these other aspects of your organization or care setting be affected? (For example, increased workload on a testing department, borrowing of staff hours from another part of the care setting, or better communication with the community.)
  • How could you mitigate at least some of the negative effects on other aspects of your organization or care setting?
• Explain your strategies for ensuring that your proposed initiative can remain a viable asset to the organization or care setting in the face of dynamic environmental forces.

• • What are the environmental risks to your economic initiative?
  • How could your initiative, or aspects of it, still be a viable benefit to your organization or care setting if the environment shifts in unpredictable ways?
  • What strategies would you propose implementing to keep all, or a portion of, your initiative a viable net benefit to your organization or care setting?
• Justify the relevance and significance of the quantitative and qualitative economic, financial, and scholarly evidence you used throughout your plan to support your recommendations.

• • How is the evidence relevant to your organization or care setting?
  • How is the evidence relevant to your proposed economic initiative?
  • How does the evidence illustrate a solution that has been successful in the past?
  • How does the evidence illustrate that a recommendation is the best course of action for your situation and organization or care setting?
• Write concisely and directly, using active voice.

• • Proofread your document before you submit it to minimize errors that could distract readers and make it more difficult for them to focus on the substance of your implementation plan.
• Adhere to the rules of grammar, usage, and mechanics.

Example Assessment: You may use the following to give you an idea of what a Proficient or higher rating on the scoring guide would look like:

• Assessment 3 Example [PDF].

ADDITIONAL REQUIREMENTS

Your assessment should also meet the following requirements:

• Format: Format your implementation plan using current APA style. Use the APA Style Paper Tutorial [DOCX] to help you in writing and formatting your implementation plan. Be sure to include:

• • A title page and references page. An abstract is not required.
  • A running head on all pages.
  • Appropriate section headings.
• Length: Your implementation plan should be 6–7 pages in length, not including the title page and references page.
• Supporting evidence: Cite 3–5 authoritative and scholarly resources to support your implementation plan. Be sure that your sources include specific economic data.

Competencies Measured

By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment scoring guide criteria:

• Competency 1: Analyze the effects of financial and economic factors (such as cost-benefit, supply and demand, return on investment, and risks) in a health care system on patient care, services offered, and organizational structures and operation.

• • Create a budget for expected costs and earnings over the first five years of a proposed initiative.
  • Analyze the impact of a proposed initiative, once implemented, on other aspects of an organization or care setting and ways in which negative impacts could be mitigated.
• Competency 2: Develop ethical and culturally equitable solutions to economic problems within a health care organization in an effort to improve the quality of care and services offered.

• • Create an implementation plan for a proposed initiative that enables achievement of quality or service improvements in an ethical and culturally equitable way.
• Competency 3: Justify the qualitative and quantitative information used to guide economic decision making to stakeholders and colleagues.

• • Justify the relevance and significance of quantitative and qualitative economic, financial, and scholarly evidence used throughout an implementation plan to support recommendations.
• Competency 4: Develop ethical and culturally equitable economic strategies to address dynamic environmental forces and ensure the future security of an organization’s resources and its ability to provide quality care.

• •  Explain strategies for ensuring that a proposed economic initiative can remain a viable asset to an organization or care setting in the face of dynamic environmental forces.
• Competency 5: Produce clear, coherent, and professional written work, in accordance with Capella writing standards.

• • Write concisely and directly using active voice.
  • Adhere to the rules of grammar, usage, and mechanics.