Discussion: MHA5016 Capella Stakeholder Communication in Health Information Systems Paper

Discussion: MHA5016 Capella Stakeholder Communication in Health Information Systems Paper

Question Description

Use the Stakeholder Matrix Template to complete an analysis of relevant stakeholders in the organization in relation to recommendations made in your first assessment regarding an organization’s EHR or HIM systems. You will also be required to write a 3-5-page report outlining your stakeholder analysis and suggesting potential ways to gain buy-in and overcome barriers to implementing your recommendations.

Health information technology and electronic health records (EHR) can be overwhelming to health care professionals in any organization. As technology advances, so do the difficulties. A significant challenge for managers is gaining end-user acceptance of the health information management (HIM) system (staff). It is critical for health care executives to understand who the stakeholders are and what best practices help build consensus for the positive use of HIM technology throughout the organization. You will have the opportunity to evaluate common stakeholders in relation to HIM systems during this assessment. In addition, you will research and explain the best practices for ensuring a smooth transition from implementation to end-user experience. Managers must understand the concepts of efficient resource allocation if they are to provide a seamless end-user experience. To do so, health care managers must understand how HIM affects each and every stakeholder.

Competency 1: Implement a health information system that improves operations and patient outcomes using emerging models or best practices. (L8.4, L12.2, L14.3) You will demonstrate your proficiency in the following course competencies and assessment criteria by successfully completing this assessment:

Explain the methodology used to generate recommendations for a health information management system.
Create value statements for key stakeholders in relation to critical success factors and recommendations for a health information management system.
Analyze administrative, clinical, management, and decision-support information technology tools (competency 2). (L12.1, 12.2, 14.3) Identify the stakeholders involved in an impact analysis.
Describe a timetable for implementing health information management system recommendations.
Competency 3: Apply best practices in financial assessments and decisions related to health information system implementation. (L 8.1, 8.2, 8.4) Examine how recommendations affect relevant stakeholders and an organization in terms of patient outcomes, new training, resource allocation, and workflow changes.
Competency 4: Use evidence to persuade all stakeholders to buy in. (L10.5) Examine best practices for overcoming barriers to stakeholder buy-in and recommendation implementation.

Competency 5: Communicate in a manner that is scholarly, professional, and consistent with expectations for professionals in health care administration. (L6.1, L6.2, L6.3, and L6.4)
Communicate analysis of stakeholders and value of recommendations in a manner that is clear and concise.
Integrate relevant sources to support assertions, correctly formatting citations and references using current APA style
**I have attached the two completed assignment for your review so the same organization follows. Also please follow APA format and DO NOT PLAGIARIZE.

 

 

 

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Overview
Use the Stakeholder Matrix Template to complete an analysis of relevant stakeholders in the organization related to recommendations regarding an organization’s EHR or HIM systems that you made in your first assessment. You will also be asked to create a 3–5-page report detailing your stakeholder analysis and proposing potential ways to create buy-in and overcome obstacles for implementing your recommendations.
Health information technology and electronic health records (EHR) can become overwhelming to health care staff at any organization. As technology advances, so do the challenges. A big challenge for managers is creating a buy-in, or an acceptance of the health information management (HIM) system by the end users (staff). It is important for health care managers to understand who the stakeholders are and what best practices help create a consensus for positive use of HIM technology throughout the organization. In this assessment, you will have the opportunity to assess common stakeholders as it relates to HIM systems. You will also research and explain the best practices needed for ensuring a smooth transition from implementation to the end-user experience. It is important for managers to understand concepts of efficient resource allocation as they look forward to making the end-user experience seamless. To do so, health care managers must have a strong understanding of how HIM impacts each and every stakeholder.
By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:
• Competency 1: Apply emerging models or best practices to implement a health information system that improves operations and patient outcomes. (L8.4, L12.2, L14.3)
• Explain the process used to arrive at recommendations related to health information management system.
• Develop value statements for relevant stakeholder groups related to critical success factors and recommendations related to a health information management system.
• Competency 2: Analyze administrative, clinical, management, and decision-support information technology tools. (L12.1, 12.2, 14.3)
• Describe the relevant stakeholders related to an impact analysis.
• Describe a timeline for implementing recommendations related to a health information management system.
• Competency 3: Apply best practices relative to the financial assessments and decisions required for the implementation of health information systems. (L 8.1, 8.2, 8.4)
• Analyze the impact of recommendations on relevant stakeholders and an organization with relation to considerations such as patient outcomes, new training, resource allocation, and workflow changes.
• Competency 4: Apply evidence to influence buy-in from all stakeholders. (L10.5)
• Analyze best practices to overcome barriers in creating buy-in from stakeholders and implementation related to recommendations.
• Competency 5: Communicate in a manner that is scholarly, professional, and consistent with expectations for professionals in health care administration. (L6.1, L6.2, L6.3, and L6.4)
• Communicate analysis of stakeholders and value of recommendations in a manner that is clear and concise.
• Integrate relevant sources to support assertions, correctly formatting citations and references using current APA style.

Content
In order to understand the role of an EHR or HIM manager, it is necessary to be aware of the various stakeholders impacted by the health information systems and tools, including workflow processes, training needs, and resource allocation. Improving your knowledge and skill in these areas can help you become competent at collaborating with stakeholders when implementing system changes. It is important to be cognizant of the impact of changes to stakeholders and how those changes can bring value to the organization.
Questions to Consider
As you prepare to complete this assessment, you may want to think about other related issues to deepen your understanding or broaden your viewpoint. You are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an interested friend, or a member of your professional community. Note that these questions are for your own development and exploration and do not need to be completed or submitted as a part of your assessment.

• What considerations are of most value to stakeholders in terms of process flow and resource allocation?
• How can the needs and challenges of a stakeholder be addressed?
• How would you coordinate a training program that includes current best practices?
• What are the relevant best practices for designing and implementing workflow changes?
• What are the relevant best practices for resource allocation with regards to health information technology?
• How can you leverage evidence and best practices to create buy-in and overcome barriers or resistance to implementing new processes or tools?

Assignment Instruction
This assessment should be completed third.
Scenario
Refer to the Vila Health: Value and Evidence-Based Recommendations and Vila Health: Analysis of an EHR System media simulations that you have been using throughout this course. The intended audience for this analysis will be of the stakeholder groups presented in the media simulation.
You have been asked to complete a stakeholder analysis as it relates to informing stakeholders about the process for how you came to your recommendations you previously made regarding the EHR or HIM system at Independence Medical Center. Another aspect of the analysis is to summarize the impact of your recommendations on stakeholder groups and strategies for overcoming barriers related to implementing your recommendations.
Preparation
Before you begin your analysis, you should consider or complete the following:
• Review the Vila Health scenarios paying close attention to the various stakeholders, their needs, and the challenges they face.
• Review the Stakeholder Matrix Template. You will be completing this as a part of your assessment. So, make sure you understand the types of information you will need to input.
• Research best practices for collaborating with stakeholders to create buy-in and overcome barriers or resistance to implementing new processes or tools in health care settings.
• Research training strategies.
• Research best practices for resource allocation with regards to health information technology.
• Research best practices for designing and implementing workflow changes.
Instructions
For this assessment, you will analyze the stakeholders that Vila Health Independence Medical Center must recognize as it adjusts to, changes, upgrades and implements your recommendations to the EHR or HIM systems. You will want to refer to the recommendations you made in the first assessment as well as any feedback that you have received from your instructor.
For this deliverable, you will write a 3–5-page executive summary detailing your previous recommendations and how you timeline for them. Additionally, you will analyze how your recommendations impact considerations such as resource allocation, training, and workflow changes, as well as best practices for overcoming implementation barriers. Finally, you will complete the Stakeholder Matrix Template, and align critical success factors with the primary internal and external stakeholders. Include a value statement for each stakeholder (A value statement meets the needs and values of each key decision maker. See example in the Stakeholder Matrix Template.)
For this assessment, you will be evaluated on the following criteria:
• Describe the relevant stakeholders related to an impact analysis.
• Explain the process used to arrive at recommendations related to a health information management system.
• Describe a timeline for implementing recommendations related to a health information management system.
• Analyze the impact of recommendations on relevant stakeholders and an organization with relation to considerations such as patient outcomes, new training, resource allocation, and workflow changes.
• Analyze best practices to overcome barriers in creating buy-in from stakeholders and implementation related to recommendations.
• Develop value statements for relevant stakeholder groups related to critical success factors and recommendations related to a health information management system.
• This criterion relates to the Stakeholder Matrix Template.
• Communicate analysis of stakeholders and value of recommendations in a manner that is clear and concise.
• Integrate relevant sources to support assertions, correctly formatting citations and references using current APA style.
Additional Requirements
Your analysis should meet the following requirements:
• Written communication: Written communication is free of errors that detract from the overall message.
• APA formatting: Resources and citations are formatted according to the current APA style and formatting standards.
• Number of resources: 3–5 peer-reviewed resources from scholarly journal articles.
• Length: 3–5 typed, double-spaced pages, excluding the title page and reference page. You do not need to write an abstract for this assessment. Include the Stakeholder Matrix Template as an Appendix.
• Appendix: Include stakeholder chart and value statements as an appendix to your analysis.
• Font and font size: Times New Roman, 12 point.

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Stakeholder Matrix Template
Key Stakeholder: Position and Department Key Roles with in HIM System Reports to?
Or Manages whom? Systems, Software, or Technology used. Impacted by Recommendation Role in Successful Implementation Value Statement
Example:
Billing Officers Responsible for overseeing the billing process, ensuring CPT and ICD codes are entered properly. Reports to the Billing Manager. Oversees the CPT coders and medical billing staff. Uses hospital billing system (be sure to name system—for example, Medisoft) has access to patient EHR. Recommendation: Change workflow to add step to authentic billing codes to ensure reimbursement from relevant program occurs.
Impact: Adds one step on the front of billing to potentially reduce revenue loss or the need to resubmit on the back end. The billing officers are vital to this workflow change because they will be the ones to ensure that even with the extra authentication step that there is a minimal drop in productivity long-term. This workflow change delivers value by ensuring greater accuracy of initial billing and reimbursement submissions in order to increase revenues and decrease the need to redo and resubmit work.

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Information System Job Description and Summary
Your name
Instructor name
Course
Submission date

Executive Summary
There is a great need in the health industry to streamline patients’ data and increase effectiveness. There has been an invention of the Electronic Health Record system and the continuous dynamic changes in healthcare, organization, and the entire industry at large. With this, the organization requires a competent person who will be responsible for controlling all the patients and organizational data. The personnel will manage this data based on the stipulated policies to ensure there is a privacy of information. Therefore, Vila Health requires to employ a Health Information Manager who will be responsible for overseeing the currently implemented Electronic Health Record system. Moreover, he is expected to monitor the existing management system to help Villa health gain a competitive advantage in the health industry.
Health Information management is the most critical department in the health center. Informational managers require to view information from Villa health suppliers when making a decision. This data could also be gathered from staffs in the facility, health administrators, nurses, doctors, insurance companies hand the ministry of health. The existing system is not working effectively in some of the areas, and hence, because this poses a gap in the hospital, Villa health require to hire an information manager (Green, M., & Bowie, 2011). The manager will not only be in charge of the existing system but should also work toward implementation of new systems.
The implementation and use of Electronic Health Record will provide a solution of coordination issues and information sharing challenges. The current Electronic Health Record staff is responsible for overseeing the EHR so as to guarantee Villa health that the information/ data of their patients are safe(Séroussi, Jaulent, Lehmann, 2015). Health information manager is therefore required to have diverse skills such as keen awareness of medical terminologies used. Moreover, he/she should poses skills in disease processes, computer literacy, and disease processes, among other critical skills. These skills are essential to a health information leader as they help them to manage health information and organization human resources effectively. These skills help staff as well as patients to be comfortable because they are sure that their data is secure.
Moreover, on top of overseeing the EHR system, the informational leader will also help in the implementation of a more dynamic system and conduct training to newly engaged personnel on how to use the new system. Lastly, the information leader will make sure that all billing information is securely sent to appropriate insurance industries for proper tracking of patients’ age, and sex (Desai, 2015). The information requires to be keyed in correctly as insurance companies use this data to disburse finances.
The employed information manager will cost Villa health more expenses. This is because it will be required to include a new payroll, advertisement cost, incentives, and recruitment fees. A new manager is needed to be included in all systems of Villa health, which will also require additional payments for training them about the new system. Moreover, office space will require to be increased and equipment that will be used by the newly hired manager. Furthermore, Villa health Centre will also need to have awareness regarding all expenses that will be potentially incurred and benefits realizable. The adjustments made will be made in the report of the tax year as well as the fiscal year. Because of the cost incurred, the first year will reflect no return because of cost used in the implementation. The positive impact of implementing the system will be realized in future years. This is because the organization will benefit from the operation in the long run. To ensure that profits are recognized in the future, it’s crucial to Villa Health to ensure that the right person is hired to bring positive impacts to the organization.
Therefore, it’s crucial to take the hiring process with a lot of concern. Ensuring that the right person is employed will help villa health from incurring additional cost or experiencing an adverse outcome. Hiring a wrong person not only lead to extra expenses that are incurred by the organization but also lead to adverse effects such as loss of customers, and negative reputation. The most competent personnel guarantee organizational sustainability and data privacy.

Job Description
Job Title: Health Information Manager
Vila Health Medical Center require a Health Information Manager. The manager will oversee the information technology and care for information of the patients. The manager is expected to work in line with laid objectives to help in the realization of Villa Health vision.
Position Specific Job Functions
• Coordinating and supervising the Electronic Health Record department and Villa Health employees working in the EHR department.
• Maintain the records of the patient in the EHR
• Training new employee personnel on the use of EHR.
• Maintaining the Electronic Health Records system
• Updating and following laid policies (new and prior policies) and supporting the professional standard in the course of the work.
• Overseeing and designing a health information system to ensure that they are all in line with ethical, legal, and medical standards.
Daily Responsibilities
• Enhancing privacy of information
• Ensuring Information is correctly keyed- in in the patient record
• Supervising all employees in EHR department
• Maintaining and developing new processes and systems
• Monitoring the utilization of the EHR system and level of policies compliances by staff
• Ensure correct transfer of information to Villa Health internal affairs and externally to insurance companies
• Gather and analyze patient information
• Work with other teams (teamwork)
• Work in line with policies and procedures stipulated by Villa Health Medical Centre
• Training department members on health information ethical standards
• Attend to any additional responsibility assigned by the HR
Qualifications
Minimum Qualifications
Education:
• Bachelor degree in Health Information.
• Have a minimum of five years’ experience in working with Electronic Health Record system
• Have a minimum of ten years’ experience in working as a supervisor
• Ability to read, write and talk in a consistent English
• Vast knowledge of Microsoft Excel, Word and PowerPoint presentation
• Ability to effectively solve problems and make sound judgment
Candidates with the following qualifications is an added advantage
• Master’s degree in information management

Salary:
Range $ 70,500.00- $ 90,000.00 per year
The actual salary paid to a person will depend on experiences and education. Benefits are excluded from basic salary.

References
Desai, Anna,M.H.A., C.A.E. (2015). Scanning the Him Environment. Journal of AHIMA, 86(5), 38-43. Retrieved from: https://www.ncbi.nlm.nih.gov/pubmed/26910968
Green, M., & Bowie, M. (2011). Essentials of health information management: Principles and
Practices (2nd Ed.). Clifton Park, NY: Delmar Cengage Learning
Séroussi, B., Jaulent, M. C., & Lehmann, C. U. (2015). Health Information Technology
Challenges to Support Patient-Centered Care Coordination. Yearbook of medical
Informatics, 10(1), 8-10.