Integrating Ethics and Leadership: DHA 715 WEEK 7
Scenario: Peer Customer Assessment (PCA) rounds have received national recognition as a best practice. PCA rounds are conducted six times a month by the health care organization’s leadership to establish face-to-face connections with staff and patients. PCA participants visit two units to discuss the patient experience and resolve any issues that the patient has encountered during his or her care. PCA rounds provide leadership with an opportunity to check in with staff throughout the organization and observe as they practice patient-centered care. Benefits of PCA rounds include opportunities for leadership to listen to patients and staff, assist in solving problems, and improve systems.
Due to an expanded leadership group, PCA sessions have become too large to be effective. Leadership seeks recommendations on alternate activities to fulfill PCA objectives.
Write a 350- to 700-word executive summary in which you recommend three appropriate alternative activities to fulfill PCA objectives.
Explain your rationale for each of the three recommendations.
Include at least three scholarly references to support your recommendations.
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Format your Integrating Ethics and Leadership work according to APA guidelines.
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SUMMARY/ABSTRACT
Undertaking peer and customer activity is important as it aids one in the determination of the quality of services and also the perception of the personnel. However, whereas it has proven effective on multiple occasions, other equally important strategies can be utilized in certain scenarios. Activities such as survey, questionnaires and focused group meetings can also be applied by the leadership so as to fulfill the objectives of PCA. Each of the above possess unique rationale that are biased towards achieving the aforementioned objectives.
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