NUR 600 Discussion 2: Creating a Positive Interview Experience
NUR 600 Discussion 2: Creating a Positive Interview Experience
The clinician can create a positive, non-biased approach in a patient interview by practicing active listening to create a mutual understanding with the patient. Active listening demonstrates that the clinician has interest in the patient without judgment. Besides, active listening makes the patient feel important. The interviewer can practice active listening by giving the patient full attention, whereby one looks the patient in the eye and turns the body towards them (Howick et al., 2018). While the patient is talking, the clinician should show them they are listening by using appropriate gestures, nodding, or shaking the head. In addition, the clinician should avoid interrupting the patient.
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The interviewer can also demonstrate empathy, which is an emotional state of communication and understanding to create a positive experience for the patient. The interviewer can show empathy by making a simple comment, like “that sounds like a very difficult time” when a patient shares a painful experience (Howick et al., 2018). Besides, the clinician can give a reassuring touch when appropriate or have a moment of silence, strengthening the relationship with the patient and creating a positive experience.
A non-biased approach can further be achieved by allowing the patient to talk freely. The interviewer should avoid asking questions that begin with “why?” since they can make the patient feel they are being judged and questioned about the truthfulness of their feelings. This can negatively affect the clinician-patient relationship and be detrimental to the treatment process. Furthermore, during the interview, the clinicians should inquire meaningful questions positively to minimize defensiveness from the patient (Tengiz et al., 2022). This can be achieved by suggesting or sharing a common behavior related to the patient’s actions.
References
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Howick, J., Moscrop, A., Mebius, A., Fanshawe, T. R., Lewith, G., Bishop, F. L., … & Roberts, N. W. Dieninyt e, E., Hu, X.-Y., Aveyard, P., & Onakpoya, IJ (2018). Effects of empathic and positive communication in healthcare consultations: A systematic review and meta-analysis. Journal of the Royal Society of Medicine, 111(7), 240-252. https://doi.org/10.1177/0141076818769477
Tengiz, F. İ., Sezer, H., Başer, A., & Şahin, H. (2022). Can patient-physician interview skills be implemented with peer simulated patients?. Medical Education Online, 27(1), 2045670. https://doi.org/10.1080/10872981.2022.2045670
Discussion Guidelines
Initial Post
Using the guidelines in the Bickley text for ensuring cultural humility, describe three approaches you may use to create a positive, non-biased approach to an interview experience.
Response Post
Reply to the initial posts of at least two classmates.
Submission
Post your initial and follow up responses and review full grading criteria on the Discussion 2.1: Creating a Positive Interview Experience page.
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